Title:  IT Support Specialist

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a IT Support Specialist located in Fond du Lac, WI.

Primary Job Duties:

• Adheres to policies and procedures and helps update and improve them.
• Provides Second Tier Help Desk support by answering phone calls, emails, or walk-ins from our end users
• Installs and configures the latest Windows operating system for all users in the company
• Coordinates and performs installation of laptops for all users in the company
• Provides hardware and operating system support
• Creates new Windows images and installs production software
• Acquires, replaces, upgrades, removes, and ships computers and peripherals
• Maintains accurate records of all hardware assets using Track-IT
• Manages lease transactions and associated records management
• Configures and deploys mobile devices, including iPhones and iPads
• Provides backup for other IT department responsibilities
• Performs other duties as assigned

Knowledge, Skills, & Education/Experience:

• At least 1-3 years of experience.
• Associates or Bachelor’s degree required or equivalent combination of education and experience.
• Excellent troubleshooting skills.
• Excellent customer service skills.
• Ability to conduct in-depth problem-solving analysis.

What’s in it for you?
At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home. 

Here’s how we stand out from the rest:

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide 
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job—experience what it’s like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.