Title:  Service Support Manager

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Support Manager located in Fond du Lac, WI.

How you will contribute:

As a Service Support Manager, you will lead and support the teams responsible for third-party customer portals, centralized and multiregional customer accounts, and monitoring accounts. You will oversee the day-to-day management of these critical service functions, helping ensure customer requirements are coordinated effectively and information is maintained accurately across systems. You will work closely with internal teams and external customers to resolve issues, support monitoring account needs, and provide consistent service across multiple locations. This role will also focus on improving processes and workflows surrounding portal management, centralized customer support, and monitoring administration to create greater consistency and efficiency across Service.

What you need to qualify:
Ahern will help make the most of your minimum of five years of experience and business acumen in a service-driven environment. Post-secondary education and/ or equivalent experience is preferred. You can stand out above other candidates by demonstrating the ability to thrive in a fast-paced, deadline-driven work environment and build relationships across a variety of functions both internally and externally. A commitment to providing exceptional customer service, maintaining cutting-edge industry knowledge, and being able to execute tasks with a great amount of detail will be crucial. The ideal candidate will have prior experience with ERP database system usage and manipulation. If you are ready to demonstrate this expertise, Ahern wants you!

What’s in it for you?
At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home. 

Here’s how we stand out from the rest:

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide 
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job—experience what it’s like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.