Title:  Service Support Representative

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Support Representative located in Fond du Lac, WI.

How you will contribute:

Come join our Central Support team as a Service Support Representative. Use your abilities to work within a team and on your own to assist our service operations and our customers across the Midwest. Show off your communication skills as you deliver inspection results direct to customers as well as through 3rd-party portals, answer correspondence from our customers, and collaborate with other departments. Learn about mechanical and fire protection systems while you review and process sales quotes into work orders and maintenance contracts. With your attention to detail and drive for excellence, you will help us maintain and grow our customer database system. If you enjoy having structured daily tasks with a mix of projects and the unexpected in a department that continues to grow and take on new responsibilities, then this is the position for you! 

What you need to qualify:

The ideal candidate must have excellent organizational, critical thinking, and communication skills. In addition, the ability to handle multiple tasks while working both independently and within a team is essential. One to three years of prior experience in a service-related position and an associate degree in a related field is preferred, or an equivalent combination of education and experience. Prior experience with Microsoft Word and Excel is required.

What’s in it for you?
At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home. 

Here’s how we stand out from the rest:

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide 
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job—experience what it’s like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.