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Title:  Service Coordinator


Madison, WI

Ahern, one of the leading mechanical and fire protection contractors in the United States, has an exciting opportunity for a Service Coordinator working out of our Madison office. In 2020, Ahern was named the ENR Midwest Specialty Contractor of the Year. Building this first class reputation in the industry since 1880 did not happen by chance. It has developed over time through our commitment to conducting business ethically and by providing continuous learning, improvement and development opportunities for its number one asset, employees. You owe it to yourself to find out what Ahern has to offer!


How you will contribute? 

As a Service Coordinator, you will take incoming service calls, schedule technicians for customer visits to address emergency requests and preventative maintenance services. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders and assisting customers with invoicing/billing questions. This role will also involve processing maintenance contracts and renewals. You will be responsible for maintaining customer database information and generating monthly reports. This is an exciting opportunity to be very instrumental in providing exceptional customer service to Ahern's service customers in the Madison regional area.


What you need to qualify?

Ideal candidates should bring to Ahern a completed Associates degree or two to five years of administrative support type experience, preferably within the construction industry. Those that will excel as a Service Coordinator will have excellent customer service skills, strong attention to detail, and the ability to thrive in a fast pace, deadline-driven work environment. Being proficient in Microsoft Office 2016 and technically inclined to learn industry specific software will be essential. If you are ready to demonstrate this expertise, Ahern wants you!


What's in it for you?

The Company has a commitment to excellence that extends beyond our outstanding customer satisfaction ratings and numerous safety awards. The Company extends this commitment by passing a significant amount of profits back to employees through bonus programs, and generous 401K match. Ahern has a health benefits package that ranks in the top 20% of all plans nationally. Ahern also has a wellness program that was designed to keep employees and their families happy and healthy. Significant investment in employee training programs, advancement opportunities, educational assistance, and flexible work schedules have helped Ahern stand out above others in the industry. Experience for yourself why Ahern has been voted the Best Place to Work!


Ahern is an Affirmative Action / Equal Opportunity Employer and encourages veterans, women, minorities, and disabled individuals to apply.


Nearest Major Market: Madison