Title:  Service Operations Manager

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Operations Manager located in Madison, WI.

How you will contribute:

• You will be tasked with effectively leading and managing a high-functioning team of coordinators in our fast-paced and deadline-driven service industry including mechanical, plumbing, and fire/life safety systems
• Oversee the dispatch function to ensure prioritization and execution of work
• You will have the opportunity to work with both internal and external customers to provide exceptional customer service
• Work with service sales, construction operations, field superintendents, and leadership to ensure seamless collaboration between the field sales and Operations Teams.
• Maintain all documentation associated with service contracts and execution of deliverables across all product line offerings
• Assist in ensuring regional service goals for financial metrics, customer satisfaction, customer retention, renewals, and consistent and effective service operation
• Work closely with corporate support to drive process improvements. Some local travel will be required.

What you need to qualify:
Ahern will help make the most of your minimum of five years of experience and business acumen in a service-driven environment. You should have management experience within a related service environment and have demonstrated knowledge of financial acumen. Post-secondary education and/ or equivalent experience is preferred. You can stand out above other candidates by demonstrating the ability to thrive in a fast-paced, deadline-driven work environment and build relationships across a variety of functions both internally and externally. A commitment to providing exceptional customer service, maintaining cutting-edge industry knowledge, and being able to execute tasks with a great amount of detail will be crucial. The ideal candidate will have prior experience with ERP database system usage and manipulation. If you are ready to demonstrate this expertise, Ahern wants you!

What’s in it for you?
At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home. 

Here’s how we stand out from the rest:

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide 
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job—experience what it’s like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.