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Title:  Service Coordinator


St. Louis, MO

Ahern, one of the leading mechanical and fire protection contractors in the United States, has an exciting opportunity for a Service Coordinator in St. Louis, MO. Building a first-class reputation in the industry since 1880 did not happen by chance. It has developed over time through our commitment to conducting business ethically and by providing continuous learning, improvement, and development opportunities for its number one asset, employees. You owe it to yourself to find out what Ahern has to offer!


How you will contribute:

This is a great opportunity to showcase exceptional customer service skills while being the first point of contact for emergency service calls, billing-related inquiries, and scheduling future services for Ahern's customers. In this position, you will be an anchor point for the field techs and superintendent by knowing who is working where and prioritizing customer requests. You will generate and dispatch work orders to our service technicians, process weekly billings, renew maintenance agreements, maintain various customer databases, and provide support to the assigned superintendent, service sales, and project management teams. In addition, completing purchase orders, tracking information in various systems, following up with customers and vendors, and other tasks to help ensure projects and maintenance services are executed to the timeline.     


What you need to qualify:

Ahern will help make the most of your one to three years of administrative and/or customer service work experience, an Associate's degree in an applicable program is preferred. Being proficient in Microsoft Office and technically inclined to learn industry-specific software will be essential. You can stand out above other candidates by demonstrating the ability to thrive in a fast-paced, deadline-driven work environment. A commitment to providing exceptional customer service, possessing strong written and verbal communication skills, and being able to execute tasks with a great amount of detail will be crucial. The ability to multi-task will be important as there will be involvement in multiple projects and scheduled maintenance at varying stages of implementation. If you are ready to demonstrate this expertise, Ahern wants you!


What's in it for you?

Working for the 20th largest mechanical contractor in the United States comes with many perks. The Company has a commitment to excellence that extends beyond our outstanding customer satisfaction ratings and numerous safety awards. The Company extends this commitment by passing a significant amount of profits back to employees through bonus programs, and generous 401K match. Ahern has a health benefits package that ranks in the top 25% of all plans nationally. Ahern also has a wellness program that was designed to keep employees and their families happy and healthy.  Significant investment in employee training programs, advancement opportunities, educational assistance, and flexible work schedules have helped Ahern stand out above others in the industry. Experience for yourself why Ahern has been voted the Best Place to Work!


Ahern is an Affirmative Action / Equal Opportunity Employer and encourages veterans, women, minorities, and disabled individuals to apply.




Nearest Major Market: St Louis